Viewing guidelines

Want to find out more about The Vale?

Our friendly team are available to assist you with your new home search and answer any potential questions you may have.

We understand that some of us are continuing to self-isolate and are unable to visit us in person. For this reason, we have created a virtual tour of The Vale which can be accessed at your convenience on our website.

We are open to customers by private appointment only with strict social distancing measures in place with enhanced signage and Personal Protective Equipment. We want to reassure you that the safety and wellbeing of you and our team is our uttermost priority and our team is on hand to provide the support you require.

Appointment process when visiting The Vale

We have developed and implemented a new set of guidelines and stringent procedures in line with government guidelines to ensure we maintain strict social distancing and provide additional reassurance and protection for our customers, tenants and our team.

  • All visits will be by appointment only. Please contact our team via telephone or email to arrange an appointment.
  • Only one appointment will be scheduled at a time. Visits are limited to a maximum of 2 people at a time.
  • We will follow social distancing guidelines and social distancing must be adhered to at all times which means keeping a 2-metre distance during our meeting and avoiding contact such as handshaking.
  • We will wait outside of the show home whilst you have your viewing.
  • Personal Protective Equipment including foot covers, gloves and disposable masks will be provided.
  • Hand sanitiser is available at each appointment and extra cleaning products are used between each visit with thorough cleaning of all entrance and touch points inside the building so you can ensure when you visit, the properties will have been sanitised.
  • We kindly ask that you do not bring personal belongings which are not easily carried inside your pockets.
  • At the start of each appointment we’ll talk you through our safety measures.
  • Please do not visit us if you have any or have been around someone who has had coronavirus symptoms within the last 14 days